Jensen Leisure FAQ
Who designs Jensen Leisure Furniture products?
We work with various international furniture designers to design both individual pieces and entire ranges of furniture.
What's so special about the way Jensen Leisure makes its furniture?
What's truly special about Jensen Leisure Furniture is our unmatched attention to detail from the forest floor to your patio at home. From our unique and stylish designs to our materials and craftsmanship, our Ipé furniture is truly unprecedented. In addition, by using only FSC-Certified wood, we are working to maintain the long-term well-being of the forests where Ipé comes from, and the people who depend on them.
What is FSC-certified wood?
FSC, the Forest Stewardship Council (FSC), is a non-profit organization that sets international standards for responsible forestry. All wood used in the manufacturing of Jensen Leisure Furniture is FSC-certified. By sourcing materials in this manner, Jensen Leisure Furniture is helping to conserve the rainforest and enhance the standard of living in its surrounding communities. Read more at http://www.fsc.org/about-fsc.html
Where can I purchase Jensen Leisure Furniture?
Jensen does not sell direct to the general public, but our products are available to view online and purchase in many retailers around the country. To find a retailer near you, click here.
How do I choose the right setting for a particular size patio space?
To allow comfortable chair movement, add 52 inches [1300-1400mm] to length of the table if there will be seating at both ends. Do the same 52" for table width. Chalking out the area is also useful to visualize the size.
What is Ipé?
Ipé is one of the most abundant timber species found in the forests of Eastern Bolivia. We manufacture all of our furniture from Ipé for many reasons. It is incredibly strong and dense, with very high wear durability. It resists rot, decay, insects, mold and even fire— naturally. What’s more—Ipé is a beautiful rich chocolate-brown color that weathers gracefully. We believe Ipé is the ultimate outdoor furniture wood.
How do you make the wood so beautiful?
The rich chocolate-brown color of Ipé is completely natural. We apply no colored stains to the wood. Prior to the finishing process, we run the wood through a variable direction sander that gets the wood’s surface incredibly smooth. Lastly, we apply a light protective coating to shield the wood from the sun's harmful UV rays.
Can my furniture be kept outside all year round?
Yes, Jensen Leisure Furniture can be kept outside all year long—in any conditions. Wood is a natural material, and will require some maintenance if left outside under harsh conditions for prolonged periods of time. We recommend and supply special Ipé Protector to help protect your furniture for years to come.
How often is the re-coating with Ipé Protector required?
Frequency of care relates to weather conditions in your area and display location of the furniture (under covering, partial cover, by a pool, fully exposed, or indoors). In average climates, it is sufficient to recoat fully exposed furniture twice a year. More frequent re-coating may be needed in regions with high sunshine. To preserve the original color, apply our special oil finish. It contains a light transparent pigment that screens the UV light and enhances the tone and hue of Ipé without hiding the grain. It is simple to apply using a lint-free cloth, sponge, or even spray bottle.
What are the benefits of using Ipé Protector?
Ipé Protector contains light transparent pigment that helps to screen UV light and enhances the tone and hue of the Ipé without hiding the grain. Basically, it acts as a sun-block for your furniture.
If the Ipé furniture has faded, how can it be brought back to look like new?
Wash the furniture with mild detergent and let completely dry. Sand with 120 grit sandpaper until new color is exposed. Finish with 180-grit sandpaper and apply Ipé Protector with a smooth cloth.
Can I use Linseed oil on my furniture?
We do not recommend using Linseed oil. Protective coatings and finishes other than Ipé Protector can alter the natural tone of the wood.
Can I use steel wool on my furniture?
Steel wool should never be used. It will result in black blotches and an inconsistent surface.
Is Jensen furniture difficult to assemble?
All of our furniture is supplied either fully assembled or flat-packed in sub-assemblies to minimize the amount of final assembly required. They all include assembly instructions. In most cases, the furniture can be assembled with minimal tools in just a matter of minutes.
In assembling Jensen furniture, if we discover there is a part or hardware missing, how do we get this part?
You may either go through the store the furniture was originally purchased at, or contact Jensen Leisure Furniture directly by clicking here. The part will be received within two weeks.
What is the Warranty on the furniture?
We are proud to offer a "no nonsense" limited warranty for five years from the date of purchase against any defects in manufacturing, timber or hardware. We are confident our furniture will surpass your expectations, and are happy to assist you with any issues you may have.
Are furniture parts available for purchase if not a warranty issue?
Yes, Jensen Leisure has a parts department. You can purchase the part directly from Jensen Leisure Furniture or through your Jensen retailer. Click here to contact us.
Does Jensen Leisure Furniture sell customer-direct?
Jensen Leisure Furniture does NOT sell direct. Please refer to the "Where to buy" on our home page to find a helpful retailer near your location.
What is your policy regarding internet sales?
Our policy clearly states that retail stores can display and/or link to our website to educate and inform customers. Prices are not to be listed, and we do not honor national sales and distribution outside of the store's area.
Do you have a question that has not been answered?
Please submit your question here, and we’d be happy to contact you and get you the information you need.
